What does 5-Star Support Look Like?
Don’t just take our word for it! Hear it from our customers:
Great! Phone call was picked up by an agent right away...BIG points for that!!! Agent explained procedures to follow patiently and clearly, was willing to (and did) do his own troubleshooting off script. Overall all great work!
Your tech was on time, and very professional. The fix was fast and effective. Thank you!
It was very decent, especially after Daniel offered to set up a phone time. Without that I wasn't able to ever get through on the tech line on my own. Thank you!
Excellent, please don't change anything.
EXACTLY WHAT WE NEEDED! Words cannot express how Mario saved our lives today! I was so frustrated when I called him, but my frustration quickly became relief! Thank you for having knowledgeable tech support! I will always remember how pleasant this experience was!
Excellent is the main comment that comes to mind. Thank you for your awesome support!!!
Prompt and got a good resolution. Tech was friendly and got it done. Way to go!
Fast and helpful response from support staff.
Quick resolution to my question.
Mario went above and beyond helping me understand how to resolve these issues. I'd love for him to come to our school and educate all of the staff of the power of using Newline products. I wish all consumer support experiences could go like this one did. I highly recommend any commendations you can give him. God Bless You.
Phone support attempted repairs remotely. Had to send tech to come out and replace a part. Issue was resolved quickly and efficiently. Techs were professional and polite.
I needed help and fast. Daniel was superb. What a gift he was to me, and what a credit to Newline. You all are wonderful.
Awesome, the tech was able to fix my issue.
I am very happy with the support that I have received from the Newline support team each time I've reached out. Thanks.
Tech Support answered phone promptly. Friendly, helpful, and knowledgeable. Quick response on emails. Thank you for such outstanding tech support.
Mario has helped me on a couple issues and he's awesome. I appreciate his extensive knowledge and responsive feedback.
I emailed regarding an issue I was having, and received a prompt and helpful response. Excellent customer support!